shipping & returns

How long will it take for my order to ship?

Your order will typically ship within 2-3 business days after purchase date!

How much does shipping cost?

CANADA:
We offer $5 flat shipping and FREE shipping on orders over $50!

U.S.A:
We offer $8 CAD flat shipping and FREE shipping on orders over $50!

Do you guys ship internationally? If so how much will it cost?

We do ship internationally!
We offer $10 flat rate on orders over $75!
Shipping charges will be estimated and displayed at checkout (for orders under $75 CAD.

Please note:
*That customs and import taxes are buyer responsibility.

**We will not cover shipping fees on packages that are returned to sender
due to an incorrect address.

What is your online return policy?

We are happy to offer full returns (minus shipping charges). If you are unsatisfied with your order, please send us an email at support@tonirose.co to request a Return Authorization number. Once your return is accepted, you will have 14 days to ship your order in its original state with no signs of wear. Please note that return shipping is the buyers responsibility and that we are not responsible for lost or damaged returns.

If you have any other return questions, don't be shy to contact us at support@tonirose.co.

What if my order is damaged or has issues?

We're sorry about that! We really try our best to make sure to package our items safely and carefully, however sometimes things out of our control happen on it's way to meet you!
Please be sure to inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

We offer a 30 day warranty (as of date received) on all of our claw clips! Should it break within that window please contact us at support@tonirose.co with a picture to notify us, and we will be sure to send you a new one!

Are there any items that cannot be returned?

Yes! Some of our products such as our hair oils, handmade scrunchies, and dreamy curlers cannot be returned.
We also do not accept returns on sale items or gift cards.

When will I be refunded?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus shipping). Please remember it can take some time for your bank or credit card company to process and post the refund too!